Privacy Policy

🔒 Privacy Policy – Box of Hugs Limited

At Box of Hugs Limited, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

📌 1. What Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

When you browse our website, we also automatically receive:

  • Your IP address
  • Browser type and device information

This helps us improve your shopping experience.

📧 2. Marketing & Communications

With your permission, we may send you emails about:

  • New products
  • Special offers
  • Updates and promotions

You can unsubscribe at any time using the link in our emails or by contacting us directly.

✅ 3. Your Consent

By providing your personal information to complete a purchase, arrange delivery or contact us, you consent to us using it for that purpose.

If we request your information for marketing, we will always ask for your explicit consent.

🔁 Withdrawing Consent

You can withdraw your consent at any time by contacting us at:
📧 boxofhugscontactus@gmail.com

⚖️ 4. Disclosure of Information

We may disclose your personal information if:

  • Required by law
  • Necessary to enforce our Terms of Service

🛍️ 5. Shopify Hosting & Payments

Our store is hosted on Shopify, which provides the e-commerce platform we use.

Your data is stored securely on Shopify’s servers behind a firewall.

💳 Payments

  • Payments are processed securely and encrypted (PCI-DSS compliant)
  • We do not store your full card details
  • Payment providers include trusted partners such as Visa, Mastercard and others

🔗 6. Third-Party Services

We use trusted third-party services to help run our business, including:

  • Payment processors
  • Delivery partners
  • Marketing and analytics tools

These providers only access your data where necessary to perform their services.

We recommend reviewing their privacy policies where applicable.

📊 7. Analytics & Tracking

We use tools such as:

  • Google Analytics – to understand how customers use our site
  • Klaviyo – for email marketing
  • Hotjar – to improve website experience
  • Facebook Pixel – for advertising and performance tracking

This data is used in an aggregated or anonymised way wherever possible.

🍪 8. Cookie Consent & Your Choices

When you first visit our website, you will be presented with a cookie banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your cookie preferences

You can update your preferences at any time by revisiting the cookie settings on our website.

We only use non-essential cookies, such as analytics and marketing cookies, with your consent.

🔐 9. Data Security

We take appropriate security measures to protect your personal information, including:

  • SSL encryption
  • Secure servers
  • Industry-standard data protection practices

While no system is 100% secure, we follow best practices to safeguard your data.

👶 10. Age of Consent

By using our website, you confirm that:

  • You are at least the legal age in your country
  • Or you have permission from a parent/guardian

🔄 11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will take effect immediately once posted on this page.

📬 12. Contact Us

If you would like to:

  • Access your personal data
  • Request corrections or deletion
  • Ask questions or raise concerns

Please contact us:

📧 boxofhugscontactus@gmail.com

📍 Box of Hugs Limited
4 Office Village Forder Way
Cygnet Park Hampton
Peterborough
PE7 8GX
United Kingdom

Last updated: March 2026

----