FAQ's

How long does it take for my Box of Hugs to arrive?

All UK mainland orders placed before 10am Monday to Thursday will be sent on a next day service to arrive at the recipient the very next day. Orders taken after the 10am cut off will be dispatched the following day.We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.

Parcels to Northern Ireland will be sent on a Royal Mail 1st Class Signed For service. Royal Mail aim to deliver the next working day but we cannot guarantee this.

What is the delivery cost for my Box of Hugs?

The delivery cost is £4.99. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely.

Do you deliver to Northern Ireland?

Yes we do deliver to Northern Ireland. The delivery cost is £4.99. Parcels will be sent on a Royal Mail 1st Class Signed For service. Royal Mail aim to deliver the next working day but we cannot guarantee this.

I would like to have my Box of Hugs delivered on a future date rather than next day, is this ok?

Yes of course. If you would like your Box of Hugs delivered on a specific day please just leave us a note in the comments box at the basket along with your personal message and we will pick it up from there. Unfortunately we are unable to delivery at the weekend. If you have any queries at all please do not hesitate to contact us

How can I track my order?

All orders are sent via courier. DPD will send you an email to let you know when your Box of Hugs will be delivered. From this email you will be able to track your order. Please note if you reply to the email they send, it will go to DPD and not to us so if you have any queries or problems please contact us

Do you deliver internationally?

Unfortunately at the moment we do not offer international delivery and only deliver to the UK mainland.

I can’t find the exact Box of Hugs I am after, can I pick and choose items I like?

Yes of course, please click here to see all of the products that you can include in your bespoke box and then contact us here and let us know which items you would like to include and we will send you a price and a link to purchase it.

I haven’t heard if my order has arrived, can I track it?

Yes, you should receive tracking information via email from DPD however if you haven’t received tracking info within 24 hours please click here to contact us and we will follow it up for you.

Can I add a personal message to my Box of Hugs

Yes absolutely! When you place an order you will be asked to select a card to include with your box and then at the basket you will be asked for your personal message.

There are 2 card options you can choose from and you will be able to see images of these on the product pages:

Card with Hug Poem - which reads

'A little something to brighten your day,

I’m sending this box of hugs your way,

Packed with love and just to say,

Although I am not there I thought of you today'

There is a version that says ‘we’ which we would use if we notice your gift is from more than one person based on your personal message.

Card with 'You've Been Hugged'

This card simply says:

'You’ve Been Hugged'