Delivery Information

What are the delivery options for my Box of Hugs?

a) Next Working Day Delivery - £4.99
UK mainland only (See Scottish Highlands & Islands option below) and available for orders placed before 9 am Monday to Thursday (excludes weekends and Bank Holidays). Orders taken after the 9 am cut off will be dispatched the following day. We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely. 

b) Select A Future Delivery Date - £4.99
UK mainland only (See Scottish Highlands & Islands option below). Our standard delivery option is next day but if you would like your parcel to be delivered later than the next day or on a specific day in the future you can use our 'date picker' at the basket. Please note this date needs to be later than the next day and cannot be a weekend. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely. In most cases we will arrange for your parcel to arrive the day before your selected date and we will include an 'open me on 'date'' sticker.

c) Northern Ireland, UK Isles & Scottish Highlands - £9.99 DPD Courier 2-3 working days (Sorry we are unable to deliver to the Channel Islands) 

This applies to the following postcodes:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

I would like to have my Box of Hugs delivered on a future date rather than next day, is this ok?

Yes of course. If you would like your Box of Hugs delivered on a specific day please just select a date using the ‘date picker’ at the basket. Please note if you select the next day, only orders placed before 9am Monday to Thursday will be dispatched for the following day. All orders placed after this time will be dispatched the next day. We are not able to deliver at the weekend so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.

If you do not select a date at the basket your order will automatically be sent on a next Day Delivery service if placed before 9am Monday to Thursday. 

 If you have any queries at all please do not hesitate to contact us.

Do you deliver to Islands off the mainland UK?

Our £4.99 delivery cost is for UK Mainland only - England, Scotland, Wales. 

Unfortunately we are currently unable to deliver to the Channel Islands.

Do you deliver to Northern Ireland?

Yes we do deliver to Northern Ireland. The delivery cost is £9.99. Parcels will be sent via DPD courier on a 2-3 day service.

How long does it take for my Box of Hugs to arrive?

All UK mainland orders placed before 9am Monday to Thursday will be sent on a next day service to arrive at the recipient the very next day. Orders taken after the 9am cut off will be dispatched the following day. We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.

Parcels to Northern Ireland, UK Islands and Scottish Highlands will take 2-3 working days.

How can I track my order?

All 'next day' and 'future date' orders are sent via courier. DPD will send you an email to let you know when your Box of Hugs will be delivered. From this email you will be able to track your order. Please note if you reply to the email they send, it will go to DPD and not to us so if you have any queries or problems please contact us directly. 

Do you deliver internationally?

Yes, we are now able to deliver your hugs to the following countries using a DPD tracked courier service:

Belgium, France, Luxembourg, Germany, Netherlands, Austria, Denmark - £14.99

Czech Republic, Slovakia, Spain - £18.99

Please select the correct rate at the checkout to ensure your gift goes out on time. Please note that deliveries to these countries can take 2-4 working days so please bear this in mind if your gift is time sensitive.

We will do everything we can to ensure your gift is securely packaged and gets there in one piece however you may want to consider selecting unbreakable items in your gift box.