NEXT DAY DELIVERY on all orders placed before 11am Monday to Thursday

Delivery Information

What are the delivery options for my Box of Hugs?

a) Next Working Day Delivery - £4.99
UK mainland only (See Scottish Highlands & Islands option below) and available for orders placed before 11am Monday to Thursday (excludes weekends and Bank Holidays). Orders taken after the 11am cut off will be dispatched the following day. We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely. 

b) Select A Future Delivery Date - £4.99
UK mainland only (See Scottish Highlands & Islands option below). Our standard delivery option is next day but if you would like your parcel to be delivered later than the next day or on a specific day in the future you can use our 'date picker' at the basket. Please note this date needs to be later than the next day and cannot be a weekend. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely.

c) Northern Ireland Delivery - £6.50
All orders to Northern Ireland are sent on a Royal Mail 'First Class Signed For' service. This includes where a future delivery date has been selected.

d) Scottish Highlands & Islands - £6.50
All orders to the Scottish Highlands & Islands are sent on a Royal Mail 'First Class Signed For' service. This includes where a future delivery date has been selected. This applies to the following postcodes:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Unfortunately we are currently unable to deliver to the Channel Islands.

I would like to have my Box of Hugs delivered on a future date rather than next day, is this ok?

Yes of course. If you would like your Box of Hugs delivered on a specific day please just select a date using the ‘date picker’ at the basket. Please note if you select the next day, only orders placed before 11am Monday to Thursday will be dispatched for the following day. All orders placed after this time will be dispatched the next day. We are not able to deliver at the weekend so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.

If you do not select a date at the basket your order will automatically be sent on a next Day Delivery service if placed before 9am Monday to Thursday. 

 If you have any queries at all please do not hesitate to contact us.

Do you deliver to Islands off the mainland UK?

Our £4.99 delivery cost is for UK Mainland only - England, Scotland, Wales. 

Unfortunately we are currently unable to deliver to the Channel Islands.

Do you deliver to Northern Ireland?

Yes we do deliver to Northern Ireland. The delivery cost is £6.50. Parcels will be sent on a Royal Mail 1st Class Signed For service. Royal Mail aim to deliver the next working day but we cannot guarantee this.

How long does it take for my Box of Hugs to arrive?

All UK mainland orders placed before 11am Monday to Thursday will be sent on a next day service to arrive at the recipient the very next day. Orders taken after the 11am cut off will be dispatched the following day. We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.

Parcels to Northern Ireland will be sent on a Royal Mail '1st Class Signed For' service. Royal Mail aim to deliver the next working day but we cannot guarantee this.

How can I track my order?

All 'next day' and 'future date' orders are sent via courier. DPD will send you an email to let you know when your Box of Hugs will be delivered. From this email you will be able to track your order. Please note if you reply to the email they send, it will go to DPD and not to us so if you have any queries or problems please contact us directly. 

Northern Ireland and Scottish Highlands & Islands orders are sent via Royal Mail '1st Class Signed For.' Although you aren't able to track these orders we are able to see when a parcel has been signed for. If you have any queries or problems please contact us 

Do you deliver internationally?

Unfortunately at the moment we do not offer international delivery and only deliver to the UK mainland.