What is the delivery cost for my Box of Hugs?
The delivery cost is £4.99. We send your Box of Hugs recorded delivery so you can track it to ensure it arrives safely.
Do you deliver to Islands off the mainland UK?
Our £4.99 delivery cost is for UK Mainland only - England, Scotland, Wales. For Scottish Highlands and UK Islands please contact us for a delivery cost.
Do you deliver to Northern Ireland?
Yes we do deliver to Northern Ireland. The delivery cost is £4.99. Parcels will be sent on a Royal Mail 1st Class Signed For service. Royal Mail aim to deliver the next working day but we cannot guarantee this.
How long does it take for my Box of Hugs to arrive?
All UK mainland orders placed before 10am Monday to Thursday will be sent on a next day service to arrive at the recipient the very next day. Orders taken after the 10am cut off will be dispatched the following day.We are not able to deliver on a Saturday so orders placed on a Friday will arrive next working day ie Monday. Orders placed on Saturday or Sunday will be sent out on Monday and arrive on Tuesday.
Parcels to Northern Ireland will be sent on a Royal Mail 1st Class Signed For service. Royal Mail aim to deliver the next working day but we cannot guarantee this.
I would like to have my Box of Hugs delivered on a future date rather than next day, is this ok?
Yes of course. If you would like your Box of Hugs delivered on a specific day please just leave us a note in the comments box at the basket along with your personal message and we will pick it up from there. Unfortunately we are unable to delivery at the weekend. If you have any queries at all please do not hesitate to contact us.
How can I track my order?
All orders are sent via courier. DPD will send you an email to let you know when your Box of Hugs will be delivered. From this email you will be able to track your order. Please note if you reply to the email they send, it will go to DPD and not to us so if you have any queries or problems please contact us.
Do you deliver internationally?
Unfortunately at the moment we do not offer international delivery and only deliver to the UK mainland.