"Personalised box of hugs with little treats, the best way to show people they are thought of" (Ildiko, February 2023)
We receive so many orders from our lovely Expat customers living in Australia, New Zealand, America, Europe and across the World - and also from customers travelling abroad - that we thought we'd take a closer look at why you are choosing us. After all, you are trusting us - Box of Hugs - to deliver lovely and thoughtful gift boxes and next day gifts for all occasions to your family and friends in the UK when you can't be there yourself, so we must be doing something right :-)
Having all travelled ourselves, we know that there are events and milestones - good, bad and sad - that you may miss because you're too far away, and there are times when all you want to do is give a friend or loved one a great big hug. We wanted to build Box of Hugs around closing that gap - and delivering a big hug whenever it is needed most, from wherever you are in the Country or in the World and that's one of the biggest reasons we do what we do.
Whether it's to say:
- 'congratulations on your new job', baby, house, marriage;
- simply to say 'you're amazing', 'I miss you', 'You'll get through this', 'I'm thinking of you'
- 'I'm so sorry for your loss', 'I'm here for you', 'Happy Birthday', 'Happy retirement' or anything else
we're here to help and you can rely on us to package your gift box up lovingly and to have your Hug delivered right to their door. We even offer next-day delivery across the UK when you order your Box of Hugs by 11.30am Monday to Thursday (UK time).
But, you don't have to simply take our word for how great we are. Here are just some of the reasons our lovely customers have highlighted in their Trustpilot reviews for why you should choose Box of Hugs to deliver your Hugs to friends, family and loved ones across the UK, when you are far away or overseas:
1. Easy to order from anywhere in the World and timely delivery
"It was easy for me to order from Australia" (Rachel, February 2023)
"I have sent quite a number of "Box of Hugs" to my friends in UK. I live in Australia and to send anything to them is nigh on impossible due to costs and choice. Box of Hugs has never disappointed me. Always on time amazing service." (June, January 2023)
Our regular delivery time is 2-3 working days, but we also offer next day gift delivery across the UK*, Saturday and future date delivery options at checkout - allowing you to send last minute gifts as and when needed, or to plan ahead for Birthdays or important events. (*when ordered by 11.30am, UK time, Monday to Thursday).
2. "Great customer service"
"First class service from start to finish. Great selection of gifts which now includes alcohol, always easier for hard to buy for males. Easy to use website and fantastic communication afterward." (Carol, January 2023)
We are a small business and we pride ourselves on our personal approach to customer service and to rectifying any problems with products or delivery as quickly and simply as possible.
So, if you've noticed an error with a name, address, order or delivery date or you have a query about a product or how to order, simply send us an email or contact us on our 'live chat' during UK working hours. We aim to respond to all email enquiries within 24 hours on weekdays, or as soon as possible after weekends and bank holidays.
3. "Lovely choice of products for every recipient and occasion" (Irene, February 2023)
As we have continued to grow, we have been expanding our 'Ready-made' and 'Build your Own' gift box options to give you more choice and so you can tailor your gift box to your friends and loved ones to suit any occasion.
We regularly add new gifts to our site - often in line with the Seasons and key dates such as Mother's Day, Father's Day, Easter and Christmas - so you can always find something different to send to your friends and loved ones here in the UK.
5. And most importantly - recipients love their Box of Hugs gift boxes:
"My friend loved it" (Julie, February 2023)
"My sister adored her gift" (Rachel, February 2023)
"my nieces were utterly delighted with their presents" (Alina, February 2023)
Here's just a small selection of feedback - from the hundreds to choose from - that we've received on Trustpilot from our lovely customers:
"I will certainly use Box of Hugs again! It was easy for me to order from Australia, and my sister adored her gift. Thank you!" (Rachel, February, 2023)
"Lovely choice of products for every recipient and occasion! Great customer service too, the box was delivered on the date requested without any problems. Would definitely recommend and I’ll be ordering from them again very soon!" (Irene, February 2023)
"Living 9000 miles away from my bestie when she lost her dad was heartbreaking. Flowers just don’t cut it at a time like this, and as I couldn’t help practically, I was relieved to find Box of Hugs, where I could create my own bereavement gift box for my beautiful friend. My friend was overwhelmed to receive this from me, the day after her loss, even though I’m in the other side of the world. The box was packed beautifully and arrived with no problems. Box of Hugs website is easy to use, they’ve lots of options and delivery communication was top notch. I will definitely be using them again, but next time hopefully it will be for a joyous occasion." (Samantha, February 2023)
"I ordered 2 boxes from Melbourne AU, for my nieces who live in London UK. I love the choice of making your own box or ready made boxes. My nieces were utterly delighted with their presents....... I will definitely buy again from Box of Hugs London because it`s the best last minute gift shop I have purchased from. Your loved one will definitely receive a Box of Hugs :)" (Alina, February 2023)
"So awesome!!! I ordered from the US and shipped to the UK for my cousin. I may have overstuffed the box but I rarely see my cousin so she deserved all of it. She loved the variety of everything inside. The selection was too good! From books to games to delicious treats! I loved the option to choose a delivery date and had a cute sticker outside of the box to not open until that date. It was so perfect!!" (Mariya, January 2023)
"What a great idea. When living over seas, You can only send your mum so many scarfs, to add to her collection……..Then I came across this great little company Box of hugs❤️ the great thing about it is you can customise your box, my Mum loved her box I added all the lovely Christmas treats for her and a couple of books. The customers service was excellent. Being so far away in New Zealand, is great to know I can still choose the gift for mum and it’s still personal….she loved everything about it. Thank you." (Lesley, January 2023)
"First class service from start to finish. Great selection of gifts which now includes alcohol, always easier for hard to buy for males. Easy to use website and fantastic communication afterward. Recipient was delighted with the quality and presentation of their gift. Far easier than trying to send from NZ and so much better than flowers. Fourth time using Box of Hugs and will definitely use them again." (Carol, January 2023)
"I ordered a box for my daughter who is away and was feeling a little low. I wanted to send a hug from her mum. What a brilliant idea - I was able to choose what went in the box and it was very good value. My daughter said it was really lovely. Would definitely recommend and would use again." (Nicola, February 2023)
"I live in France - so it is wonderful to get a thoughtful gift delivered to friends & family. This was the second one that I have sent & everything in it was lovely." (Ann, February 2023)
"What a lovely thoughtful idea. I wanted a box of hugs to send to a friend who doesn’t live close by and this gift was just perfect.... my friend loved it. What a wonderful little company with a lovely story. Thank you so much x" (Julie, February 2023)
"Hi, I can't comment on the individual items as I sent the box to my friend. I'll ask her for her opinion! I love the concept behind Box of Hugs and when I was looking for something to send my friend who had just lost her father, it was just what I was looking for. I like the way you can either choose a ready-made box of things or you can choose the items yourself. This made it possible to fill the box with things my friend would really like. There was a great variety of items to choose from and also a variety of cards. The customer service emails were very personal and meaningful and showed a really caring side of the company. Price wise, all similar type of gifts are on the expensive side, but the personal choice of items and very fast delivery made it worth the money for me. I will definitely order from Box of Hugs again! Many thanks" (Rachel, February 2023)
Want to see more? Here are just some of the 'Ready-made' gift boxes you could choose from:
And here are just some of the gifts you could include in your 'Build Your Own' gift box - a great way to tailor-make your gift for family and friends:
Box Of Hugs
We're here any time you're looking for a company you can trust to send lovely, thoughtful gift boxes to your friends and loved-ones across the UK, whatever the occasion and from wherever you are in the Country or the World.
With love and hugs
Lucy, Anna and Sophie
Box of Hugs Founders and sisters